L&D Trainer

Role: L&D Trainer
Location: Leicestershire (flexible with F2F training)
Salary: £38,000 – £43,000

Job Responsibilities:

• Deliver enjoyable learning experiences, focusing on effective transfer of learning back into the workplace; from readiness to learn through to practical application to embed the learning
• Perform effective learning evaluation for aligned training programs, providing data, feedback and reporting to relevant business areas and wider L&D, to ensure the effectiveness of training delivery and content
• Robust preparation, planning and delivery of Induction, upskill and cross-skill, exclusively for our claims operations teams, including systems, technical knowledge, soft skills, and product training
• Build networks and relationships with key stakeholders across Insurer Services to facilitate support for training activities and stay up to date with changes that affect technical claims capabilities
• Provide training and coaching support to Colleagues, initiating feedback to the individual and the business on an individual’s performance, upon completion of training/coaching initiatives
• Work collaboratively across the team to ensure that workloads and outcomes are met, including supporting on other training/coaching needs as and when required

  
Skills we would love you to have

• Solid Insurance background with an understanding of claims, including relevant processes, strategy, and systems
• Excellent presentation, training, facilitation, workshop delivery and communication skills as well as strong stakeholder management at all levels, relationship building and influencing skills
• Ability to interact with people effectively, demonstrating empathy, rapport, and an ability to read their audience
• Strong growth mindset, promoting a culture of continuous improvement and identifying and escalating opportunities to drive performance and outputs of all training and development
• Practical knowledge and application of evaluation methods – utilising data to understand trends and issues
• Demonstrates strong coaching and feedback skills and seeks out opportunities to use effectively to support others

To discuss the L&D Trainer role in more depth please contact Aisha Barnes at HR Heads by emailing your CV to Aisha.barnes@hrheads.co.uk or call +44 (0) 7747 272 285 | +44 (0) 1962 432001. Enquiries are all handled confidentially.