Beyond Behaviour Management: Helping HR Leaders Tackle the Root Causes Behind Performance, Engagement and Attrition

HR leaders are increasingly asked to resolve complex people challenges. Declining engagement, inconsistent manager capability, rising employee relations cases, yet much of the response still focuses on managing behaviour rather than understanding what drives it.

Every behaviour has a context. When that context is overlooked, organisations risk misdiagnosing issues, weakening trust, and applying solutions that don’t stick.

In this thought-provoking webinar, Louise Mortimer of Academy HR introduces the S.P.A.C.E Professional Resilience Model. A human-centred framework designed to help HR leaders and their line managers move beyond surface-level responses and better understand the underlying drivers of behaviour.

By exploring the balance between social connection, personal ethos, career fulfilment and environmental safety, HR leaders can equip their organisations to:

• Interpret behaviour more accurately in complex or sensitive situations
• Strengthen leadership consistency across line managers
• Improve resilience at both an individual and organisational level
• Build psychologically safe environments without losing sight of performance
• Reduce avoidable attrition linked to unmet needs across the employee experience

For HR functions under pressure to deliver both performance and culture, this session offers a more nuanced, practical way to support leaders, helping them move from reactive decision-making to confident, context-informed leadership.

Ultimately, it’s about enabling HR to shift the conversation from “how do we manage this behaviour?” to “what’s really driving it, and what do we do about it?”

 

Thursday 10th September, 11am-12pm

Hosted by Nadia Knight, with Guest Speaker Louise Mortimer of Academy HR.

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